RETURNS
Consumer who concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in point 8.9 of the Regulations. To meet the deadline, it is sufficient to send a statement before its expiry.
To qualify for a return, the item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.
To initiate a return, you can contact us via hello@matchin.store. Remember that returns must be sent to the following address: Boh.Kragujewca 6/43 Bydgoszcz, 85-863, PL
If your return is accepted, we will send instructions on how and where to send the package. Items sent to us without prior request for return will not be accepted.
If you have any questions about returns, you can always contact us via hello@matchin.store.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
14-day withdrawal period in the European Union
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@matchin.store.
Withdrawal form template:
(fill out and return this form only if you wish to withdraw from the contract)
– Recipient:
MATCHIN' WIKTORIA BREŚ
ul. Bohaterów Kragujewca 6/43, 85-863 Bydgoszcz
matchin.store
– I/We() hereby inform you of my/our withdrawal from the contract of sale of the following goods() delivery contract of the following goods() contract for the performance of the following goods()/for the provision of the following service(*)
– Date of conclusion of the contract()/receipt()
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is sent on paper)
– Date
(*) Delete as appropriate.