ORDERS

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a tracking link. If you don’t see the message, please check your spam/promotions folder. If you have any issues, email us at: hello@matchin.store

Can I make changes to my order?

Your order starts being processed immediately after purchase. If you’d like to make changes, contact us within 15 minutes of placing the order (between 08:00–16:00 CET). If the package hasn’t been shipped yet, we may be able to help. Once the shipment has been dispatched, we can’t make changes.

Can I change the delivery address?

If you contact us within 15 minutes of placing the order (08:00–16:00 CET), we can try to update the address before shipping. After dispatch, changing the address is only possible directly with the courier.

Can I buy your products anywhere other than your website?

Currently, our products are available at www.matchin.store, www.theselected.pl, and in person at BOSSA, Estepona, Spain.

 

SHIPPING

 

Do you ship to my country?

We currently ship within the European Union. Select your country at checkout to see shipping availability and delivery costs.

When will my order be shipped?

We ship orders within 1–3 business days from receiving the order confirmation email (excluding weekends and public holidays).

Do you offer free shipping?

Yes — we offer free shipping in Poland for orders over 250 PLN.

How much does shipping cost?

Shipping costs depend on your location. You’ll see the exact amount at checkout before completing payment.

When will I receive my order?

Delivery time depends on the courier. The most accurate information is in your tracking link. If your order doesn’t arrive within 5 business days after you receive the shipping confirmation, contact us at: hello@matchin.store

 

RETURNS & COMPLAINTS

 

Can I return a product?

Yes. You can request a return within 14 days of receiving your shipment. To start a return, email us at: hello@matchin.store. After submitting the return request, the product must be shipped back within the next 14 days.

For hygiene and safety reasons, we do not accept returns of opened products. Returns are only possible if the product is unused, in its original condition, and returned in the original, undamaged packaging.

Return shipping costs are covered by the customer unless the return is due to our mistake.

I received a damaged product — what should I do?

We’re sorry! Email us at hello@matchin.store within 14 days of delivery, include your order number, and attach a photo of the damage. We’ll help as quickly as possible.

I received the wrong product — what should I do?

We’re sorry! Email us at hello@matchin.store within 14 days of delivery, include your order number, and attach a photo of the product you received. We’ll fix it.

 

PRODUCTS

 

Is the matcha tested and safe?

Yes! Every delivery from Japan is inspected by the sanitary authorities at the border to test the matcha and verify its certificates.

Where does matchin’ matcha come from?

matchin’ matcha comes from reputable, traditional farms founded as early as 1833. matchin’ comes exclusively from the Uji region of Kyoto.

 

PARTNERSHIP & B2B

 

Do you offer wholesale for cafés and stores?

Yes — from time to time we open the opportunity for a few wholesale partnerships.

If you have any additional questions, please email: hello@matchin.store